As Capago is the first contact travellers will have with the process of visiting a country in the Schengen area, our focus is on providing remarkable quality in customer care. Simply put, the customer’s travel experience starts with us.
We consider our applicants as people, not numbers. From the moment they arrive on the premises, to the moment they leave, every service is centralised around a comfortable, stress-free experience. Each Capago centre’s location is carefully selected to provide security and easy-access.

The bottom line? A pleasant process is one the applicant will be willing to repeat.

We seek to provide exceptional service to our administrative authorities and applicants through continuous innovation, evolution and adaptation. Facilitating a smooth process for applicants, and supporting the missions of our related institutional partners is integral. We aim to be an asset to the diplomatic missions we serve. Concurrently, we aim to execute our mission with efficiency and precision, while prioritising personalised treatment of our applicants.

One of Capago’s main missions and principles is the way in which we consider our partners, each of whom are equally valued. We never stop adapting our service offering to integrate and facilitate new, innovative aids for achieving their missions and goals.

We evolve continuously - ourselves and our processes - to facilitate our applicants’ and institutional partners’ journeys. We communicate closely, and are fully aware of the responsibility they bestow upon us, the privileged information they confide in us, and the trust they put in our ability to implement and facilitate projects.

Our service offering is developed around an experience of first-class prioritisation for each of our travellers. We offer:

• Premium Lounges in selected centres offering elevated hospitality and a dedicated processing agent.
• Deployment of the French Mobile Biometric Solution in selected countries.
• Time-saving application preparation services in selected countries for corporate travellers.
• Dedicated group application pre-validation and optimisation procedures.
• On-site additional services such as I.D. photos, photocopying and connectivity, as well as passport delivery by courier.
• Application tracking through online and sms notification.
• Personalised, face-to-face, human contact for each applicant, and a telephonic and live-chat contact centre.
• Promotional opportunities for institutional and commercial partners to expand market reach.
• Touristic promotion of destinations through multimedia content marketing.

As we have made clear, our service offering stems from recognition of the individual, and evolving to meet the context specific requirements of our stakeholders. We’ve learnt that the various locations of each of our centres come with their own unique cultural identities and perceptions, and we endeavour to be flexible in accommodating them.

Each of our centres is designed to optimise quick and efficient processing ability, but also to facilitate the comfort of our applicants. Agents are adept at guiding applicants through each individual stage of the procedure, including aid in the supplementation of application dossiers when required.

Our electronic data capturing system allows for optimised and efficient transmission of all visa applications to consulates within 24 hours. Furthermore, our consulate liaison officers ensure all communication and necessary updates to procedure, policy and documentation are enacted in real time.

Capago’s low staff turnover rate reflects our high valuation of each employee’s competence and contribution. This is why we invest in each agent through an in-house training programme.

Agility

While maintaining a strategic, operational and human values continuity, Capago is constantly evolving in its process. We are able to quickly adapt to unforeseen changes reactively and to new trends proactively.

Innovation 

This is our ability to constantly rethink and improve what we do. It is our commitment not to never be satisfied with the status quo.
Innovation is the key that drives us to optimize our services, adopt more efficient working methods, and develop new offers.

Respect

Respect is essential in our company, guiding our interactions with customers, partners and colleagues. It is the foundation of a professional environment where trust and confidence prevail integrity, essential to our success and business relationships.

Excellence

Excellence, for Capago, means maintain high standards in everything we do. This translates into a permanent quest for a superior quality, a continuous improvement and an exceptional performance, thus ensuring our competitiveness and our reputation in a
demanding environment.

Commitment

Commitment means take full responsibility and
unwavering towards our mission. This results in a full implication and an absolute determination to achieve our objectives, reflecting a
passionate adherence to our values and a
direct impact on our success.