NOTE BEFORE APPLYING

• This position is based in Durban - South Africa ;

• 3+3 months temporary contract - freelance accepted as part-time job ;

• Part-time job as follow : 4 days a week every 2 weeks ;

• Proposed salary : R4000 gross per month (the salary will be revised if the candidate becomes permanent)

• Up to 2 years experience in a similar position especially in customer service ;

• Fluent in English (written and spoken) mandatory.

WHO ARE WE ?

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications.

We currently operate in 10 countries, and welcome more than 500,000 visa applicants each year.

As part of our development, we are looking to strengthen our Operations Department and are looking for an experienced Visa Application Officer looking for new challenges within a dynamic and human focused company.

RESPONSIBILITIES

The main responsibilities of the VAO are as follows:

• Welcoming all visa applicants in the operated visa application center (reception) ;

• Process the visa application of the applicants (front office) ;

• Collect payments from the applicants (payment counter) ;

• Manage the biometric collection of visa applicants (biometry) ;

• Manage all back office tasks to finalize the visa application of our applicants (back office) ;

• Manage all other tasks given by the management.

SKILLS

The required skills for this position are:

• Excellent customer service skills ;

• Excellent typing skills ;

• Proficiency in MS Office ;

• Good with emails, problem solving and effective decision making ;

• Ability to handle pressure ;

• Energetic, proactive, versatile, commitment to team work and team spirit.

DIPLOMA AND EXPERIENCE

• Matric or equivalent ;

• Up to 2 years experience in the customer service industry.